Identity Upload Troubleshooting

When uploading your photo ID:

• Ensure that your document is valid and not expired, without hole punches or other modifications
• Ensure your document is in a well-lit area without glare. Natural sunlight is best
• Photograph the entire document and avoid cutting off any corners or sides
• Ensure the ID is fully visible and in focus.
• The 'Identity Verification' section can be found under 'Settings' in the app
• Make sure the app or program you use to take the pictures does not add any logos or watermarks
• Do not obfuscate any information on the ID
• Do not attempt to complete the process if you know there is an error.

When providing a "selfie" photo of your face:

Note that this may be required for account recovery if you lose your 2-Factor Authentication device or additional security is required for an action you are trying to perform.

• Make sure the light is coming from in front of you, not behind you, such that your face is clearly visible without backlighting
• Face the camera directly and include from your shoulders to the top of your head, similar to a passport or ID photo and a sheet with “FOLGORY” and da date of the day is writing with the pen
• Use a plain wall as a background if possible
• Do not wear sunglasses or hats
• If you are wearing glasses in your ID photo, wear them in your selfie photo. If you are not wearing glasses in your ID photo, remove them for your selfie photo